Vendor FAQ

1. How do I create my vendor profile?

Once your application is approved, you will receive access to your Vendor Dashboard. From there, you can set up your business profile, add your brand details, upload your logo and banners, and complete your Australian Ownership and Australian Manufacturing confirmation. If you manage more than one brand, you may create multiple profiles.

2. How do I add products?

Log in to your Vendor Dashboard and select Add Product. Enter your product name, description, pricing, stock amount and images. Confirm that the product is made in Australia before publishing. You may update or add products at any time.

3. What are tags and how do I use them?

Tags help customers find your products. Use words that describe what your product is. Focus on clarity. For example, lip balm, cast iron cookware, linen clothing. Avoid unnecessary wording and do not repeat your business name in tags.

4. What fees apply?

Ausmosis charges a 5% fee on each completed sale. There are no sign-up fees and no ongoing monthly platform fees. You keep your shipping charges in full.

5. Can I update products after listing?

Yes. You can edit product descriptions, prices, stock levels and images at any time in your Vendor Dashboard.

6. How do orders and shipping work?

When a customer places an order, you will be notified in your dashboard. Pack and post the order directly from your workspace. Ausmosis does not warehouse or ship products. You may choose your preferred carriers and methods.

7. What if I need support?

If you require help with your profile, product setup, account access or platform usage, contact us at hello@ausmosis.shop. If you prefer to speak on the phone, request a call and we will organise one.

8. Can I sell both retail and wholesale?

Yes. If you provide wholesale pricing or bulk supply, you can maintain a separate wholesale profile to keep customer groups distinct and pricing clear.

9. How do I increase visibility on Ausmosis?

Use clear product photos and accurate descriptions. Ensure your product titles are straightforward. Complete your profile. Respond to customer questions if they arise. Consistency builds trust and recognition.

10. How do payments work?

Revenue from your sales, minus the 5% platform fee, is transferred to your registered bank account on a regular payout schedule.